Terms And Conditions

TERMS & CONDITIONS FOR CALILO.COM

Effective Date: November 2025
Location: Ios, Greece

1. Introduction

Welcome to the official website of Calilo (hereinafter referred to as the “Company,” “we,” “us,” or “our”), accessible via the URL https://www.calilo.com (hereinafter referred to as the “Website”). The Company operates as a luxury resort, offering an unparalleled experience that seamlessly integrates nature, relaxation, and opulent accommodation offerings.

By accessing, browsing, or using this Website, you (hereinafter referred to as the “User,” “Visitor,” or “Guest”) acknowledge and fully accept these Terms & Conditions without reservation. These terms apply to the entirety of the Website’s content, including but not limited to text, images, graphics, software, services, and functionalities, and govern the legal relationship between the Company and its Users.

Users also agree to comply with all applicable laws, regulations, and directives, including but not limited to the relevant provisions of Greek law, European Union law, and international law. The submission of any personal or transactional information on this Website is subject to the Company’s data protection policies, including the Privacy Policy, Cookies Policy, and Legal Notices, which are incorporated herein by reference. Users are strongly encouraged to review these policies in detail prior to utilizing the Website’s services.

2. Definitions

For the purpose of these Terms & Conditions, the following definitions shall apply:

• “Website”: The online platform available at https://www.calilo.com, operated and owned by Calilo.
• “Company”: Refers to Calilo, the entity responsible for the ownership, management, and operation of the Website and the associated luxury resort services.
• “Users” or “Visitors”: Any individual, entity, or representative who accesses, browses, or interacts with the Website, whether for informational, transactional, or any other purposes.
• “Terms”: The present Terms & Conditions, which constitute the legally binding agreement governing the use of the Website.

3. User Conduct & Obligations

3.1 General User Responsibilities

Users of the Website must be at least eighteen (18) years old or the legal age of majority in their respective jurisdiction, whichever is higher. The Website is intended solely for lawful purposes, and Users are expressly prohibited from engaging in any activity that contravene applicable laws, regulations, or these Terms.

Users are required to comply with all relevant legal provisions, including but not limited to:

• Greek Civil Code (Articles 281, 288, 914, et seq.), which governs contractual obligations, tortious liability, and general legal responsibilities.
• Law 2251/1994 on Consumer Protection, which regulates e-commerce transactions, distance selling, and consumer rights within the Hellenic Republic.
• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), which establishes stringent guidelines for the collection, processing, and protection of personal data within the European Union.

Users are strictly prohibited from engaging in any activities that are illegal, abusive, defamatory, or otherwise detrimental to the Website, its functionality, or other Users. Prohibited conduct includes, but is not limited to, the following:

• Unfair competition practices, including but not limited to price manipulation, false advertising, or deceptive marketing.
• Fraudulent activities, including but not limited to identity theft, phishing, or unauthorized use of payment methods.
• Any actions that compromise the security, integrity, or availability of the Website, including but not limited to hacking, data scraping, or the introduction of malicious software.

3.2 Reservations & Booking Policy

Users may make reservations for themselves, their family members, or any guests for whom they have been duly authorized to act. All bookings are subject to availability and are governed by the specific terms and conditions outlined during the reservation process. The Company reserves the right to refuse or cancel any reservation at its sole discretion, particularly in cases of suspected fraud, unauthorized use, or violation of these Terms. Further details for our booking policy in the relevant booking policy link.

3.3 Guarantee Policy

All reservations must be guaranteed with a valid credit card or other acceptable payment method at the time of booking. Users may, at their sole discretion, opt to store their credit card information on the Website for future transactions. The Company reserves the right to pre-authorize or charge the provided credit card in accordance with the applicable booking terms. Non-guaranteed reservations may be canceled without prior notice at the Company’s discretion.

3.4 Cancellation Policy

Reservations are subject to the cancellation policy as detailed in the Booking Policy, which may vary depending on the type of reservation, the time of year, and other factors. Users are advised to review the cancellation policy carefully prior to confirming their booking.

4. Intellectual Property Rights

All content, materials, and elements available on the Website, including but not limited to trademarks, service marks, logos, images, graphics, text, software, and services, are the exclusive intellectual property of the Company and are protected under the following legal frameworks:

• Greek Intellectual Property Law (Law 2121/1993), which safeguards copyrights, trademarks, and other intellectual property rights within the Hellenic Republic.
• Directive 2001/29/EC of the European Parliament and of the Council, which harmonizes copyright laws across the European Union.
• International treaties and conventions, including but not limited to the Berne Convention and the Paris Convention, which provide global protection for intellectual property rights.

Users are expressly prohibited from reproducing, modifying, distributing, publishing, or otherwise exploiting any part of the Website’s content for commercial or non-commercial purposes without the prior written consent of the Company.

5. Limitation of Liability

The Company provides the Website and its content on an “as is” and “as available” basis. While the Company endeavors to ensure the accuracy, timeliness, and reliability of the information provided, it does not guarantee that the Website is free from errors, omissions, or inaccuracies.

Users acknowledge and agree that they assume full responsibility for evaluating the content and services provided on the Website. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• The use or inability to use the Website,
• Technical failures, interruptions, or downtime,
• Unauthorized access to or alteration of User data,
• Actions or omissions of third parties, including but not limited to service providers, partners, or affiliates.

6. Security & Website Operation

Users access the Website at their own risk and are responsible for procuring the necessary software, hardware, and internet connectivity required for optimal functionality. The Website employs state-of-the-art encryption technologies to enhance secure communication; however, the Company does not guarantee that the Website is free from viruses, malware, or unauthorized third-party interventions.

7. Personal Data & Cookies

The Company processes personal data in strict compliance with Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019 on data protection. Users are encouraged to review the Website’s Privacy Policy and Cookies Policy for detailed information on how their personal data is collected, stored, processed, and protected.

8. Third-Party Links

The Website may include hyperlinks to external websites operated by third parties. The Company assumes no responsibility for the content, policies, or practices of such third-party sites. Users access these links at their own risk and are advised to review the terms and policies of any external site they visit.

9. Amendments to Terms & Conditions

The Company reserves the right to update, modify, or amend these Terms & Conditions at any time, at its sole discretion. Users will be notified of any substantial changes through an announcement on the Website. Continued use of the Website following any modifications constitutes acceptance of the revised Terms.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Hellenic Republic (Greece). Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

For any inquiries or clarifications regarding these Terms & Conditions, Users may contact the Company through the designated communication channels available on the Website.

By proceeding with your use of the Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.